[Resolved]  Kent RO — indifferent attitude to resolve frequent breakdowns by M/s Unique Service Centre kolkata

Address:Kolkata, West Bengal

Dear Sir, I have sent a complaint to `[protected]@kent.co.in` on 17th September, 2014. Didnt get any reply. Hence, resubmitting as under : "I have a Kent-Grand RO water purifier at my residence. It has been under AMC with Unique Service Centre Kolkata. A copy of current AMC, December, 2013 to Decedmber, 2014 is attached. We have faced frequent breakdowns in recent past. From July, 2014 till 2 Sep`14, breakdowns have happened 8th time. Every time, new face came, fixed problem somehow and left in a hurry. Because of non-diagnosing the actual problem, machine suffered series of breakdowns. Copies of last 2 complaints 10th and 12th Sep are attached. Their approach is very casual, unprofessional, reluctant to respond / attend to calls. We poor customers, remained helpless and had to buy bottled water from outside shops. We respect Kent machine quality, but not the franchise Unique Service Centre. We have developed acute phobia against them. Machine is now under breakdown. If you recommend any other franchise nearby say Alipore or New Alipore, we may retain present machine. Otherwise, we shall switch over to other Company product . Shall look forward to your advice and action taken. A C Sen Flat-2A, 144, Lake Gardens, Kolkata-700045. Email : ac.[protected]@gmail.com, [protected]"
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Aug 14, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
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Dear Mr.Sen,
Greetings from Kent!

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

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