[Resolved]  Kent RO — Issue with servicing

Address:

Gurgaon, Haryana

We bought Kent RO water purifier in Dec 2011. Since then, we get it serviced every 3 months and had been very much satisfied with the product. However since year we have been facing multiple issues with the product after each service. Following are the details: [1] March 2014 - We called for regular servicing. The serviceman suggested candles should be changed. We paid approx Rs 2700 for the same. Post that servicing, from the very same day, the filter would stop working at any time and then resume again anytime. This continued until the next servicing [2] November 2014 - We called for regular servicing. The serviceman suggested candles should be changed, AGAIN! We paid approx Rs 2700 once again. From the very same day the filter started dripping every time it was switched on [3] March 2015 - We called for regular servicing. The serviceman said motor must be changed. Because of that only water is continuously dripping. Once again we paid Rs 2700 and got the motor changed. However, from the very same day, ONCE AGAIN the filter stops working at any time and then resumes again anytime. I called the same person again to check what is wrong and now he says there is a problem with the choke and it needs to be changed! I am feeling totally frustrated right now. Each time the serviceman says some part needs to be changed, charges us a hefty amount and introduces a new problem! I am fed-up of this. Is this how customers are treated at Kent? Is the product not good enough to function properly beyond the warranty period? Why are we being forced to take AMC when we don't want to?