Address: | Gautam Buddh Nagar, Uttar Pradesh, 201305 | Website: | www.kent.co.in |
Hello
This is a serious complaint I would like to raise regarding the services provided by Kent. I got a servicing of my Kent Grand Mineral RO today morning. The name of the engineer was Pradeep with mobile number [protected]. Mr. Pradeep tells me that the company has now stopped giving service for its products and it asks its customers to change membrane and filters every six months. Even for AMC customers, he says that the company will not provide facility of cleaning the filters. He told me that if he cleaned the filters it will be solely the responsibility of the customer if there is some damage and the customer will have to buy new filters.
I spoke to the call center and they said I can escalate the problem and speak to anyone I want. Mr. Pradeep also said I can speak in the company in this regard. I will also like to add that Mr. Pradeep was very rude when he came to my place to service my machine. He was speaking very loudly and I don't think this is the manner in which a company representative should speak to the customer. I would like to know if there is any policy like the above which the company has recently introduced which customers are not aware of. If it is so then it is useless taking AMC.
I would like the company to raise a complaint against this executive Pradeep for speaking in such a rude manner to the customer. This was not expected of a company like Kent especially in the age of high competition in the RO segment. We are customers of Kent since 2007 and this is very disgusting from your company.
Kindly let me know what action has been taken in this regard against Mr. Pradeep.
Thanks
Jayant Was this information helpful? |
we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
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Team Kent