[Resolved]  Kent RO — Kent Mineral RO - Worst After Sales Service and False Commitment

Address:

Kolkata, West Bengal

I purchased a KENT SUPER PLUS (Mineral RO Water Purifier) on[protected] through online. Invoice no : WSM 13000975. S/N : KR[protected]. During sale we were committed by company person that there are 4 free servicing in the first year of purchase this product. It’s now almost 1.5 years and no one from company side came and visited the product for servicing. ‘PRAMIT ENTERPRISES’ who are the authorized service provider of this company and Mr. Pramod Kumar Nag ([protected]/[protected]) is the concerned person of ‘PRAMIT ENTERPRISES’. For almost last one year we have repeatedly contacted both ‘PRAMIT ENTERPRISE’ and ‘KENT CUSTOMER CARE’ for servicing the product we have purchased. However no one came and visited at our place. Always both parties are asking me to contact the other party for availing the free service. And each time both parties kept on giving false commitment to us. For last one we are not being able to drink water of the purifier that we purchased. Unfortunately we used the purifier’s water to make my one year daughter’s food. And the very next my daughter was admitted to nursing home for 4 days for diarrhea. In media KENT shows that they help us to drink the best water and provide the best service. But I must say that KENT is the worst company I have ever seen. They don’t even bother to solve customer’s problem. We have never seen such an unprofessional and irresponsible organization before. They only know to sell their product but don’t bother for after sales support. We are really suffering now to purchase purifier from KENT. This is our worst mistake to purchase the KENT purifier. Last week also I called on the customer care and again I was routed to ‘PRAMIT ENTERPRISE’ and they said that we have to pay for service since the warranty period is over. My question is that if there is any dispute in the purifier then why should I pay because of company’s irresponsibility and unprofessionalism? Before this complaint also I lodged online complaint in consumer forum 1.5 months back, however no resolution yet been provided to us. · Authorized service centre name : Pramit Enterprise · Owner name : Pramod Kumar Bag · Contact no : +91 [protected]/[protected] · Product invoice no : WSM 13000975 · Customer PO :[protected] · Order no : EB1302280 · Customer name : Sandip Basu Chowdhury · Customer contact no : +91 [protected] · Customer mail id : [protected]@gmail.com