Kent RO — Kent Pearl - Not working even after many fixes

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Chennai, Tamil Nadu

Hi, My family was very happy when we got hold of the new KENT PEARL on 29th May 2014 from Global innovatives- Chennai. But within two months time itself we were facing problems in your product and the complaint was registered on 23rd July 2014 complaint no 3612. Every two months or so we have been getting problems with the product delivered to us. The details are as below Complaint no: 3612 Complaint date:[protected], service engineer name - R Manikandan attended on:[protected] Complaint no: 3612 Complaint date:[protected], service engineer name - Sudhagar attended on[protected]after lots of phone calls) Complaint no: 2683 Complaint date:[protected] service engineer name - Sudhakar attended on:[protected] Complaint no: 2683 Complaint date:[protected] service engineer name - R Manikandan attended on:[protected] Complaint no: 5262 Complaint date:[protected] service engineer name - Boopathi attended on[protected]. After so many complaints and service, the basic problem is still not fixed, and moreover, the last service engineer did not do his job properly and the other engineers are still coming and fixing the problem in your product. When we bought your product, the seller did not inform us that we need to buy an extra filter for your product to work properly or the instruction book did not mention any extra filter to be added to the product Kent Pearl. We installed this extra filter also. But the problem still persists (sound from the instrument) in your product and I would like to get a permanent solution for this problem. The service engineer says they need to change a part in your product, but the part is not in stock. The complaining and following up with the service centre for a new product that is still under warranty is putting a toll on us and make us think if we had bought an inferior product. I would like to request your management to replace the entire product, as it is still in the warranty period or give back our money, so we can buy an hassle free product. Hope to hear from you soon. Thanks Regards, Roseetha