Kent RO — Kent ro could not be installed by technician

Address:	Kota, Rajasthan, 323307
Website:	Kent ro

I purchased kent grand ro on 29.04.2016 from cisf canteen and registered request for installation on kent customer care. I was informed by customer care executive that my installation call will be attended by Kent representative within 12 to 48 hours and after 12 hours i got a message from Kent that my service request has been assigned to mr surendra. I called to Mr surendra for installation. He told that he will confirm after checking with office. Oneone called me in 12 hours. I again called to customer care. Customer care executive assured that technician will reach within 12 hours. After 12 hours technicIan(vickey) came from kota (very inexperienced & young) and during installation he told that one of the pump is not working and is faulty and called to kent kota office. Kota office person told me over phone that pump is faulty now we cannot do anything n called back their technician. Product was in sealed box and opened by Kent technician only. I was shocked to hear the reply of Kent service centre. Very disappointed.