[Resolved]  Kent RO — Kent ro frequently machine got repaired, with in 5 months my machine got repaired for @5 times.

Address:413004
Website:www.kent.co.in

Hi my name is Jayant Kshirsagar ([protected]) from solapur maharastra.
As per above subject, I Install Kent Branded (Kent Superstar) RO Water Filter on Jan 2016, but after 2.1/2 months m/c start getting the problems electrical s well as mechanical, The m/c is under warranty.

And I complaint to kent Service center frequently but there was no any positive reply from kent.. From last 10 days, every time executive said to me, My Technician and engineer will be come there with in 12 hrs, but thing is that, physically no technician and no engineer was not come here. What happens i don't know??
I want to replace the macing by new one.
Otherwise to give water purifier to you company, because your company not provide good product and good service. In solapur ( maharastra) kent service provided people not given resonance to customer.
If we call local dealer he use to say call to customer care. customer people are saying call to local dealer. These people are playing with customers. I am very frustrated with your services.
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Jun 5, 2016
Complaint marked as Resolved 
i want replace the machine by new one because my machine is within warranty.
Kent RO customer support has been notified about the posted complaint.
Complaint comments 

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Dear Mr.Kshirsagar,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent
Dear Sir/ Mam,

Thank you for your quick response,
But i m worried about your supplied machine, write now today once again the machine pump is breakdown due to leakage.
I don't know how it is possible, you should repaired all major parts of the machine.
What is Kent Ro quality systems, How you should check the quality of your products????
I m requesting to you please replace my machine by new one.
Because i m not carrying this problematic machine in future, because after warranty you will pay the charges of same problems, which is already existing in this machine.

Thanks
Jayant Kshirsagar ( Solapur Maharastra)
[protected]

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