[Resolved] Kent RO — Kent RO not working

ashwerya07

from Mumbai, Maharashtra

Address:

Agra, Uttar Pradesh

Dear Its very disheartening to inform you that as being such an reputed company I thought your services would have also been very good and machine also, but its very unfortunate to inform you that neither of them are true. I have bought this RO last year and from last year there have been several problems with the RO. In Jan itself I got the filter change while it was in warranty period and I paid Rs 1200 to your representative, I asked him he told me that filter warranty is for 6 months but again if my product is in warranty it should be replaced free of cost. Now again there is some problem with the RO it has stopped working, it's really pissing me off. Pls change the machine with new machine(without any charges) or else I have to take some legal action regarding this for befooling the consumer. Holping for positive feedback.

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Aug 14, 2020

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

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Comments

ansal api

from Mumbai, Maharashtra

KENT RO KR NO[protected] NOT WORKING PROPERLY

THANKS
SHASHI KANT
[protected]

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Shashi Kant,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

SOOD SURINDER

from Ludhiana, Punjab

Dear Sir,
I purchased a Kent mineral RO water purifiers system from
Kent Ro dealship at Ludhiana
166-Bharat Nagar, street no-2 Ferozpur Road on 25/08/2014.. staring-- i am facing a lot problem. Even I
have given information so many times to Kent ro service center. But till
date no repose is getting from company. The problem details are as
under.

rajarvind

from Mumbai, Maharashtra

Kent RO is not working properly, there is smell in the water, also feel heavyness in the water.

lalit.mak19

from Delhi, Delhi

I had purchased kent RO super plus. After few minutes of installation by RO technician, it stopped working. I called to both service center and technician. Technician told to just hit force on RO as there is some sensor issue in that and he refused to visit again. Is this is the way of your technicians to deliver to customer ??? Service center number is also not getting connect. I am totally disappointed with the service they are providing to customer.

Complaint No. - [protected]

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Lalit,

We deeply regret the inconvenience caused. Please share your contact number with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent