[Resolved] Kent RO — Kent ro supreme - don't buy kent filters

amgoc18

from Bengaluru, Karnataka

Address:	560100
Website:	kent.co.in

Don't buy kent supreme or for that matter any kent filters. I bought it for approx. 17000 2+ years back and till now i have spent more than 15000 for its maintenance. They are looting people they make it in such a way that part by part will start having issues and they will mint money on amc, service etc. Don't expect any help from their customer support as well. When i called them complained about the dealer who provided service to me, they said they cant help as i didn't take service from kent directly, i said kent only suggested the dealer for service, he said he cant help and i have to pay a service charge then only he can send a technician. I said my issue in not about the technician but overall quality, he didn't bother and said he cant help.

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Dec 18, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2016

Kent RO Customer Care's response Dear Mr.Ajay,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent

Oct 20, 2016

Updated by amgoc18 Hi, No action has been taken yet, I just got a call about service but nothing on the issue I raised. Can I expect a resolution asap.

Verified Support

Nov 16, 2016

Kent RO Customer Care's response Dear Mr.Ajay,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm regards,
Team Kent