[Resolved]  Kent RO — Kent RO water purifier not serviced but complain closed

Address:

603110

Hi,

The Kent RO water purifier that I am using for past 11 months started giving some problem. During the month of May 16, one of the filters got burst and water started leaking from it which got serviced after following up with Kent for 10 days (though Kent claims to service within 24 hours) and again on July 6th it started creating some noise and immediately i raised a service request which was never attended to after so much of follow up with Kent customer care. I lodged another service request with Kent on 23rd of Aug 16 which again I had to follow up to bring the service person to home. He came and said that Pump is gone and have to be replaced but then I have to pay for it. I said I had raised a complaint on 6th July which was well within my warranty and that was closed without attending to it and hence Kent should be replacing the pump free of cost to me. The service guy denied my request and said I have to 2400 for the pump.

I would request Kent to replace the pump free of cost as my earlier service request has not been resolved (which I had raised for the same issue).