Kent RO — Kent RO-water purifier not working properly..and very poor service provide to the customer by the authorized service centre.

Address:

Panchkula, Haryana

Dear sir/Madam My KENT EXCELL+ MINERAL RO is not working properly which started from 9-9-14, matter was reported to KENT RO SYSTEM LTD. Auth. service centre :Plot no. 130, Industrial Area-1, Panchkula, Ph.-[protected].Your engineer has come on 10-9-14 and change the solenoid value and charged us 600Rs. Again the same problem occured on 30-10 14, we again report it to same service centre, same engineer came and changr the same part as previous and charged us 100Rs. Third time when problem occur i.e on 17-2-15 same engineer came from service centre telling the same issue again and again also we asked him to change the tap, which he changed it for 900Rs.By seeing all these scenarios we tell the service centre member to change all the filter, they again send the same engineer at our place to do the whole task on 18-4-15, the overall cost came up is 1500Rs. For few days our purifier work properly, again the problem occur we call same service centre explaining our problem 26-5-15, they refuse to listen to my whole conversation again and again and just ask my adress and hand up my call, the service man came on 28-5-15, but this time another man came and check the problem and cost us 300Rs. Now again, after last service the problem of water leakage had been started at very large rate, though we again complaint to same auth centre.the man came on 11-6-15, does not able to solve the problem and leave our system off through out the day.Today also we call again to them till this time ie.3.10pm, although I made them a call at 1.00pm, no respose has been shown from their side. The main thing is that the service center has taken a lot money from us by fooling us and hasn't provided the correct solution regarding our problem and still has left our R.O. is in bad condition. Snehlata [protected]