[Resolved]  Kent RO — Kent wonder water bad smell and taste

Address:Chennai, Tamil Nadu, 60040
Website:www.kent ro.co.in

Have already submitted seven complaints on line. Latest updateas on 12 oct 2016
Technicians of global innovatives failed to identify the cause of the complaint
As such chennai sales head mr. Suresh and service mager mr. Balasubramaniam requested md mr. Kuldeep pandita of riya impex pvt ltd authourised service provider of kent to address the problem.
Firstly two samples of water, one from the tap and the other from the ro. Iodine was added to both and kept for 48 hours both turned black. He said that if the sample from ro turns black, problem is with the equipment not capable of giving pure water. He placed compressed carbon at the outlet of purifier removing the storage tank. Smell reduced considerablybut the taste was differant. Watched for ten days. Waste water started smelling bad. This proved conclusively that kent wonder is not suitable and cannot produce pure water.
After detailed discussions, sediment filter was kept outside and pot carbon filter was put inside after sensitising. Water is not smelling and the taste slightly improved agian water samples have kept. The output is being watched for a week.. Led bulbs have gone u/s for the fourth time. A report is being sent to service manager with his recommendation
He was categorical that the product has to be replaced with a better one having pre, post carbon, ro+ u f= sediments outside
Though messages come as having forwarded to kent team, there is not even single response. No customer can accept such indifferant attitude of the company. Mr mahesh gupta cmd should intervene to replace the purifier
Found totally unsuitable with in four months of purchase.
Was this information helpful?
No (0)
Yes (0)
Jan 11, 2017
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2016
Kent RO Customer Care's response
Dear Ramani,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kent RO
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3002
    Pending
    528
    Resolved
    1842
    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
    Kent RO Address
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
    View all Kent RO contact information