[Resolved]  Kent RO — KR[protected] Kent very worst service in Gorakhpur

Address:

Gorakhpur, Uttar Pradesh

Dear Kent Representative, We had purchased your Water Miniral RO products (KR[protected] at the same time about 6 months back from Electronic Palace Shri Enterprises(Invoice # 2850 TIN# [protected] Date- 07 Dec'2013) Padrauna Dist Kushinagar. assuring us of the best of the services all the time. However, last year we had constant problem with RO. The tank was overflowing. My father was called to above supplier and he arrange a technician and introduced as an Engineer from Kent. That technician came and open RO machine's cover and suggested my father to replace RO membrane, he replaced but problem is the same as before. Finally we realized that electronic palace has been arranged local unskilled technician. Please try to stop this type of local distributors who stamping and on Warrantee card without any formal authorization by Kent. Again I called on[protected] and she given me Gorakhpur Area manager's mobile number [protected] (Srivastava), I called on this number several times, even today morning I called him more than ten times. But he did not response my call. I would say this is service from Kent's manager (Gorakhpur) where customers are crying but they are not serious about customer. PLEASE help us to come out of it and live freely in KENT WS system. Sir, we need your serious attention and intervention to solve this issue on URGENT basis. Waiting for your positive reply on said issue barring which we might be forced to knock the doors of Consumer forum. Hope that every issue would be sorted out at your earliest. Await your early response Yours truly, J Yadav