Kent RO — Malfunctioning of new Kent ro purchased

Address:

New Delhi, Delhi

With regret I want to inform you that a new Kent R O installed at my residence is not working properly and after many complaints and reminders at customer care no action has been taken yet. I sent first email on 8-5-2015 to Kent complaint cell, details are below: I purchased R O machine sr. no. KR[protected] on 25-4-15 from CSD Canteen. When the engineer came to install the machine, he informed me that two parts were broken namely, Solenoid Valve and Float Switch. These parts were replaced same day but the machine is not working properly i.e. sometimes there is water overflow, sometimes the connecting pipes get detached. Next day, another engineer visited the site but the machine still has the same problem. Last complaint lodged by me on 2-5-15 vide manual complaint no. [protected] was forwarded to my previous complaint no. [protected]. Till now no engineer has visited our place. After so many complaints and no proper action on your part now I request you to replace the machine immediately. Yours is a reputed and reliable company and this type of lapse on your part is not acceptable. ******** second email sent on[protected], details are below: With reference to my previous e mail regarding malfunctioning of new RO, no action has been taken on your part. I received an SMS on 8-5-15 evening (complaint no. [protected]) saying that the matter has been resolved but with regret I want to say that no one visited us. Summers are approaching and pure water is a necessity these days. I am spending daily Rs.100 to purchase water from market as the supplied water is not potable. I am again requesting to get the matter resolved as soon as possible or I will have to go to consumer court. Kindly get the RO replaced to the earliest as the reputation of your company is also at stake. ********** After these emails and constant calls at customer care no action has been taken by the company. This is really frustrating for us. Hoping for a quick and desirable action on your part. SOHAN SINGH RAWAT, Block 21/943, BABA KHARAK SINGH MARG, NEAR - GOLE DAKKHANA, NEW DELHI 110001 Mobile No. [protected] and [protected]