[Resolved]  Kent RO — Malfunctioning PERK machines

Address:

Surat, Gujarat

This is a forward of the final mail sent to Mr Rahul Shah, Senior Sales Official Ahmedabad. Dear Mr Shah, Regards All the details of the problems faced by us with your Kent PERK machines should be well known to you by now. In the last 8 months we have had to call your service guys at least 12 times for various faults and malfunctions. The other machine sold to Excel Hospital was purchased on my personal recommendation. Till today I regret having recommended your product. As per my messages to you and Mr Jayesh Joshi on Whatsapp a little while ago, we are now totally fed up of your product. Your sales guy (Mr Jay Joshi) promised us the moon whiling finalizing the deal. He totally disappeared from the scene and would not even receive our calls thereafter. Now we were at the mercy of your inept service team. The reasons for malfunctions given every time were so so stupid that a 5 year old kid would not be fooled, leave alone qualified specialist doctors. Most of the time I did not know whether to laugh or cry at the level of stupidity and spoken. We are now totally totally fed up. I had threatened to send the machines back to the dealer / dealer many times but did not follow through. Mr Mukesh of Service has been singularly unhelpful and uncooperative and has not given me the address of your service center. Ditto for Mr Jayesh Joshi. I am left with no alternative now other than to approach Consumer court. I shall also send both the machines to the dealer. If he does not accept them, I shall discard them as scrap, by weight. Maybe publicly on the road outside my hospital. Your people have never taken our complaints seriously. This is the worst part of the whole episode. I have other more important work than running after your service guys every few days and listening to complaints about the water from my patients first thing in the morning. My partners and I are now decided now, we will not use these machines any longer. I have already written off these machines as a loss and will be purchasing new RO machines and coolers tomorrow. Never in my life, again, will I, my partners or staff ever buy a Kent product. Dr Rishi Grover