[Resolved]  Kent — RO Membrane Filter damage within 1 year

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201309

I have bought the Kent Supreme Water purifier through Amazon on 14th Oct'15 and got installed on 18th Oct'15.

1. In the last 1 year there were various complaints in this machine regarding the Filter functionality and your service personnel came & rectified
2. On 16th Oct'16 we have seen water leakage from top of Filter, since we are leaving to our native place - Kanyakumari for Diwali festival we could not complain about this and we have switched-off the machine and left to our native place.
3. We have returned back on Monday - 07th November evening and made complaint about this issue to Kent service center on Tuesday 08th Morning ( Complaint Ref[protected]
4. Kent service executive given shocking information that RO Filter to be replaced which will cost Rs 2800/= since the machine is out of warranty
5. Even though we have explained the problem of leaking during the warranty period he is refused to repair the machine.
6. We have paid Rs 16, 500 with such high cost beleiving in Kent's quality and bought the machine.
7. If the RO Filter to be replaced, why no alarm or indicator is turning on ?
8. We suspect very serious problem in the machine and this machine may be refurbmished one.
9. Now we are under huge shock since we have to spend another Rs 5000/= including the UV filters within 1 year..!!!
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Further to my mail dtd 10th November, please find below mail to Kent on 11th November :

1. I have made complaint again today to your service center to actually see the conditions of the damaged RO filter and take photo of the same.
2. Service technicians from "Inteck Electronics, Banaglore " visited my home this afternoon.
3. The RO Membrane which was damaged has no visible cracks to take photos and looks like it's clearly the water leakage is due to some "hair line cracks" near the inlet and it's leaking and the service technician also agreed to the same. This clearly shows very poor raw material used for the Filter.
4. When I argued with Inteck Electronics -Alphesh about this he started using very bad languages and started shouting at me .
5. When I am telling that, I am talking to Chandra Kanth & Balaji about this issue he says they do not know about them and he said he will not listen to any one in HO.
6. The service technician - Shashidhar of Inteck Electronics came today, do not have any Kent ID card and nor the visiting card
7. When I am trying to take photo of their Bill book, the technician trying to push me out and started threatening me and even he thrown the Kent machine top cover in the house.
8. Another big issue I have noticed that, Inteck Electronics service book does not contain any Service Tax Registration Number
9. This means Inteck Electronics not apying Service Tax at all...
10. When I have asked about this, the technician told me to complaint to Narendra Modi about this.
11. The technician removed the replaced Filter from my machine which was working for 2 hours and started cleaning and packing to make it as new one.

I AM IN TOTAL SHOCK ABOUT ALL THIS HAPPENED TODAY

Please confirm :

1. Whether I can complain to Mr. Narendra Modi, our honorable PM about this mischief by your Franchise with the support of Kent, very famous company in India in Water purifiers
2. Can report to local ST department about this ?
3. Can I report to nearby Police Station about the misbehaving of your Franchise technician in my home ?
4. Can I report to Press about all the above ?
5. Can I complain to Consumer Court about this cheating of Kent ?