Kent RO — Motor damaged. Replaced an old Motor (approx 7 years old) instead of repairing my new motor (1 year old)) | |||
Dear Madam/Sir, I am writing here as I am not satisfied with the after sales service by Kent. I have a Kent RO 1 and half year old, just done the AMC few months back with Axis Consumers in Kolkata. As per the technician visit, we were told that our motor is damaged and what they did was replaced the old motor (approx 7 years old) instead of repairing my new motor (1 year old). When I talked with the head over the phone, he agreed to repair it and install after some time and installed the old motor for temporarily. Next day, that old motor stopped working and we again complained for the same. Then the customer care from Axis Consumers said that they will not replace our motor and will just work on the old motor installed. Please take the necessary action against them. My complaint no. is[protected] Vendor Details:- Axis Consumer Services Pvt. Ltd. 519 B, Ground Floor, Rabindra Sarani, Beside Kumartully Seva Samiti, Kolkata, West Bengal 700073 Phone:[protected] Waiting for a quick response. Thanks & Regards, Pawan Kumar Mundhra Contact No. : +91-[protected] Was this information helpful? | |||
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Kent RO customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
I PURCHASED KENT ROPURIFIER (EXCELMODEL)IN MAY2014 BUT DUE TO CONSTRUCTION I ASK THE INSTALLATION IN DEC -2014 FROM THE COMPANY ..COMPANY PERSON INSTALLED THE UNIT IN DECEMBER AND FILL UP THE WARRANTY FORM IN DECEMBER 2014 ...I GOT COMPLAINT IN MACHINE IN JULY2014 ...I CALLED FOR THE SERVICE OF MACHINE ...BUT SERVICE DEPARTMENT SAID THAT YOUR WARRANTY EXPIRES IN MAY2014 ...AS THEY COUNT THE DATE OF PURCHASE AS WARRNTY START DATE ...NOT FROMTHE DATE OPF INSTALLATION OF THE PRODUCT ..AND DECLINED TO GIVE THE SERVICE TO US ...PLSCONFIRM AS WHEATHER THE WARRANTY STARTS FROM THE DATE OF PURCHSE OR FROM THE DATE OF INSTALLATION ..
HARI GOPAL GUPTA /[protected].
HARI GOPAL GUPTA /[protected].
I PURCHASED KENT ROPURIFIER (EXCELMODEL)IN MAY2014 BUT DUE TO CONSTRUCTION I ASK THE INSTALLATION IN DEC -2014 FROM THE COMPANY ..COMPANY PERSON INSTALLED THE UNIT IN DECEMBER AND FILL UP THE WARRANTY FORM IN DECEMBER 2014 ...I GOT COMPLAINT IN MACHINE IN JULY2014 ...I CALLED FOR THE SERVICE OF MACHINE ...BUT SERVICE DEPARTMENT SAID THAT YOUR WARRANTY EXPIRES IN MAY2014 ...AS THEY COUNT THE DATE OF PURCHASE AS WARRNTY START DATE ...NOT FROMTHE DATE OPF INSTALLATION OF THE PRODUCT ..AND DECLINED TO GIVE THE SERVICE TO US ...PLSCONFIRM AS WHEATHER THE WARRANTY STARTS FROM THE DATE OF PURCHSE OR FROM THE DATE OF INSTALLATION ..
HARI GOPAL GUPTA /[protected].
HARI GOPAL GUPTA /[protected].
Dear Mr.Gupta,
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm Regards,
Team Kent
Every two months the machine stops working
Every two months the machine stops working and when the service centre is contacted...they turn up after repeated calls...for these many days we have to get mineral water frm outsideCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Regards,
Pawan