[Resolved] Kent RO — Never purchase kent ro - worst service, machine not installed after 1 week | |||
WORST SERVICE. VERY VERY DISAPPOINTED AFTER PURCHASING KENT RO. In past we have purchased so many products even Kent RO in year 2010 in Punjab but never ever saw a worst service in my life. In future never ever purchase any Kent product. Thinking about vegetable purifier but NOW Big No to all KENT products. WHY so ??? READ BELOW. I have purchased Kent Pearl on 2-June-2014 and till today 10-June-2014, I am not able to get drinking water from it. Worst service at Bareilly. I never saw such a bad service in my life. When I purchased machine and when first time I contacted service center then no one told us that pre-filter is add-on and after paying Rs.16, 000/- for RO I have to purchase pre-filter also. First time, installation time given was 6PM, 2-June-2014 but when I contacted service center then they told that machine will install at 8PM, 2-jun-2014, TELL ME IS 8PM IS TIME TO INSTALL MACHINE AT CUSTOMER RESIDENCE When person arrived then he told us that machine will install after 1 week, they are about to work 8 hours in a day and he showed us some card in where difference in date of purchase and date of installation for other customer is 1 week . When I asked about pre-filter he said that he forgot to bring that. When I contacted service center then person on phone said that ever you have seen pre-filter. I sent email to [protected]@kentrosystems.com and Mr. Tyagi contacted me on 3-Jun-2014, morning on phone, I told them all details and even he did not told us that pre-filter is additional purchase but he assured us that machine will install at time convenient to us. Now today after 1 week, 10-Jun-2014, when I again contacted service center then I told them to install machine at 4PM but at 4PM the person who arrived first time gave us a call from service center and asking us address again . He arrived at 5:30PM and then pipes which are provided with machine does not work with our already working pre-filter.We said that we will not install machine without pre-filter. He told us to purchase pre-filter at cost of Rs1250/-. In first visit they don't told us that pre-filter is additional cost but in second visit service center person told this to us. When we refused then he said that you need our service for 1 year how you are behaving. See after spending Rs.16, 000/- on machine which was not installed on said time, I must get have a lesson on behave, !! WOW!!! What a company and what a service!!. I have sent following emails to [protected]@kent.co.in, [protected]@kent.co.in, gmail told me that these emails was not delivered. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Hi Kent Team
Thanks for your reply.
Finally machine get installed on 10-Jun-2014 but without pre-filter. For pre-filter I have received promise to install on next day but next day market is closed because of weekly off so when I contacted service person he received phone call with lot of disturbance in call and cut the call in between and switch off the phone. When I contacted service manager Mr. Tyagi then he explained me the reason for switching off the phone by service person - reasons are - may be battery is low or phone dropped somewhere, I replied ok no problem. He asked me why I was calling him so I told him about installing pre-filter then he told me that service person call me next day and I requested him to call after 10 AM. On next day means today, 13-Jun-2014, I wait for his call till 11:55AM and then try to contact Mr. Tyagi, his phone is busy for continues 15 mins and then when phone rings for 3 times he just disconnected the call and again phone was on busy tone.
SO I tried to contact Service head Mr. Rao and there I was connected with Madam and I informed all and even share my feedback to her. I informed her that now I will solve pre-filter problem myself and I do not want to talk anyone in service center nor to their service manager.
When Mr. Tyagi visited my house then he asked for my email id to sent prices of all accessories and filter in pdf but there was no email from him till today. He visited our house on 11-Jun-2014.
Today, 13-Jun-2014, I solved pre-filter problem by my own.
1- When you are selling Kent RO machine online then why you are not selling spare parts and accessories online ?
2- You know best about your product then why you contract out service center. I suggest you to open may be just one service center in state but Please open company's own service center and provide best service may be after 4-5 days.
Thanks & Regards
Nidhi
Thanks for your reply.
Finally machine get installed on 10-Jun-2014 but without pre-filter. For pre-filter I have received promise to install on next day but next day market is closed because of weekly off so when I contacted service person he received phone call with lot of disturbance in call and cut the call in between and switch off the phone. When I contacted service manager Mr. Tyagi then he explained me the reason for switching off the phone by service person - reasons are - may be battery is low or phone dropped somewhere, I replied ok no problem. He asked me why I was calling him so I told him about installing pre-filter then he told me that service person call me next day and I requested him to call after 10 AM. On next day means today, 13-Jun-2014, I wait for his call till 11:55AM and then try to contact Mr. Tyagi, his phone is busy for continues 15 mins and then when phone rings for 3 times he just disconnected the call and again phone was on busy tone.
SO I tried to contact Service head Mr. Rao and there I was connected with Madam and I informed all and even share my feedback to her. I informed her that now I will solve pre-filter problem myself and I do not want to talk anyone in service center nor to their service manager.
When Mr. Tyagi visited my house then he asked for my email id to sent prices of all accessories and filter in pdf but there was no email from him till today. He visited our house on 11-Jun-2014.
Today, 13-Jun-2014, I solved pre-filter problem by my own.
1- When you are selling Kent RO machine online then why you are not selling spare parts and accessories online ?
2- You know best about your product then why you contract out service center. I suggest you to open may be just one service center in state but Please open company's own service center and provide best service may be after 4-5 days.
Thanks & Regards
Nidhi
Dear Madam,
We deeply regret the inconvenience caused. As per your confirmation that your problem is now resolved. We appreciate your opinion and valuable feedback. You are our esteemed customer. Thanks for your patience and cooperation. Let us know if you require any further assistance.
Warm Regards,
Team Kent
We deeply regret the inconvenience caused. As per your confirmation that your problem is now resolved. We appreciate your opinion and valuable feedback. You are our esteemed customer. Thanks for your patience and cooperation. Let us know if you require any further assistance.
Warm Regards,
Team Kent
Hi Kent Team
Thanks for your reply.
No, at present, I have no further queries. In future if there is some problem with machine I will contact you here.
I hope you will open company's service center soon and start selling spare parts online soon.
Thanks & Regards
Nidhi
Thanks for your reply.
No, at present, I have no further queries. In future if there is some problem with machine I will contact you here.
I hope you will open company's service center soon and start selling spare parts online soon.
Thanks & Regards
Nidhi
Out of order under warranty period
I have purchased KENT SUER + RO from sr no KR[protected] from Jai Mata Electrovision, Rani Bazar, Bikaner on 28.07.12.The RO is out of order and in the warranty period.
The dealers response is not positive.
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We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent