Kent RO — No actions for the complaints raised in the customer care

Address:

Bangalore, Karnataka, 560100

I have purchased the kent supreme ro+uv+uf on 29th jan 2016. The machine has got installed on 05 feb 2016. After 40 days, i found that leakage in the motor and i raised a complaint through the customer care. The technician visited and said he will get the motor replaced. He closed the ticket in 2 days without resolving the issue. Further i raised, 2 complaints and the technician changed the motor with an old one from other old machines. Also he agreed that the order for new motor has been raised and will be changing it in 1 month. No one from kent has called after that and the motor has not changed. I have raised a complaint to the customer care asking for the replacement of the machine, as the machine failed with in 2 months of purchase and i am worried on the quality of the product. But the response from the customer care executives were disappointing and they rejected my request for the replacement of the machine.

Below are the service request numbers for the same :[protected],[protected], [protected]

Again on 16th may 2016, i found the leakage from the ro filter and i raised the complaint at the customer care. The technician came on next day and he said he will replace the ro filter. This time too, i asked for the replacement of the machine, but it was vain. Again the ticket has been closed on next day with out resolution and i had to again call the customer care for the resolution. I'm writing this on 25th may and, still i didn't get any sla for the resolution.

Below are the service request numbers for the same :[protected],[protected]

I am totally disappointed with the quality of the product and the quality of service from kent due to the below reasons.

1. My machine got complaint in 40 days o[censored]se.
2. Not getting a proper response from kent regarding the service.
3. Technicians are not using the genuine parts to service the machine.

Would anyone please help to get justice on this. I have pad 16k for this machine and the warranty expires on 05/02/2016.
Serial number of the machine :- kr[protected]

Many thanks,
Antony thomas