Kent RO — Not getting service & original parts with amc

Address:	Kolkata, West Bengal, 700067
Website:	WWW.KENT.CO.IN

I purchased a kent RO Grand+ from sales Emporium, Ultadanga kolkata on 27.8.14
till january 2016 it work smoothly
and in feb, 16 when problem occured we call customer care & ur person come tell about AMC of Rs 4700/-, that in that ur machine all nesessary parts will change & it work like a new machine .
we do the AMC & pay the ekta electronics 4700/- through cheque for AMC.
for it we didnot receive any money receipt with valid service tax registration.
then ekta elctronics person replace the parts RO and other item on 24/2/16 & 2/3/16.
then again & again problem arises and their person come 5 times in these 4 month.
and at last on 11.7.16 their person sandip & on 16.7.16 their person rajesh come to visit & told that RO is blocked & it has to change .they did not try to wash that RO.
but when i contact with their office they told that this RO replacement is one time only and now it will occur charge to change.
i cannot under stand that when in new machine work smoothly for 17-18 months & no problem arise.
but when we do the AMC and change all parts from ekta electronics machine did not work even a month continuosly every time some problem arises and at the end of 4 month they want charge for RO replacement .
is it product defect or they supply defected parts and charged AMC and also huge charges for spares.
this is company policy or that service centre fault.they told that they are authorised service centre.
this things not happen only with me but also with my neighbour some days ago.
it spoils only company reputation.


so i request you to change all parts with geneiue original parts as soon as possible and take appropriate action against that type of service centre.


thanks
mamta agarwal
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