Kent RO — Poor or no response from company

Address:

700059

Sir your person visited to my place Mr. Souvik Das-[protected] he asked with Mr. Shankar BAnerjee-[protected] i just want to know as a customer if you are harrased from continous 7 month will u just replace the parts and will not extend warranty i asked for extended warranty or replacement of my machine extended warranty in the sense that if my parts are being changed from today i should get warranty from today itsel[censored]pto one year and not upto 19/04/2016 You informed me earlier that there is no EXPERT SERVICE authorised under you but the person who visited MR SOUVIK DAS he informed that before hand EXPERT SEVICE was authorised but now for some reason you have cancelled the authorisation being a customer i am using one kent whose AMC is done by EXPERT SERVICES and i relied on that and purchased new machine and called for service but if you are cancelling authorisation how would i as a layman know you have cancelled authorisation as he is issuing bill using name of kent service provider The person who visited asked Mr.Shankar Banerjee what to do But sir tell me 1 thing few months before when i contacted him about my problem then why didnt he take any action what is the use of area manager when he cant solve customers problem on time i want now immediadte reply what more proceedings you are going to do because i am clear from my side EITHER REPLACEMENT OF WHOLE MACHINE OR IF PARTS ARE BEING CHANGED WARRANTY SHOULD BE FORM THE DATE WHEN PARTS ARE CHANGED the same mail is being forwarded to all consumer courts and i also want if there is no authorisation of yours for EXPERT SERVICES kindly take some strict action so that more customers are not cheated