[Resolved]  Kent RO — Poor Service and unnecessary charges for motor replacement which was actually manufacturing defect

Address:Chandigarh, Punjab

We have bought Kent RO thinking this is the best RO in the market but we are really dissatisfied with the product and services. We bought RO in May 2013 and within next year we spend around Rs. 6000/- amount on services and repair. We spent on service and replacing candles as suggested by your customer care executive (periodic maintenance) Then just after an year and when its warranty got expired in May 2014, RO stopped working after so much follow ups with customer care, we got one of your agents visited us, then he said we need to change adapter which costs around Rs.2200/-. Since there was no other option, hence we have to go for it. Then he said we need to attach pre filter with RO so it will put less load on RO and it will increase life of RO which again need replacement of its candles on regular basis (another expense). Then after few days we noticed leakage in RO pump, again after so many followups, your representative turned up and said we need to change head of pump which costs around Rs. 650/-. When he tried to open the pump head, he discovered that one of screw was not positioned properly because of which head cannot be changed and we need to change complete pump which again costs Rs. 2400/-, since there is no other option except replacing the motor. So you can see just within 15 months of buying RO worth Rs. 10000/-, we spent another 60-70% on maintenance of RO. So you can very well imagine frustration of a middle class customer like us. Also when pump’s head can be replaced but due to manufacturing defect of pump but we need to buy new pump as warrenty was expired just 2 months back and service center said we can’t do anything as this was a mistake from KENT We are being charged for no fault o[censored]s, this is highly harassing situation for us. We look forward for suitable compensation for same. Vishal Mittal Phone No: [protected] Email: [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Neha,

We deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

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