[Resolved]  Kent RO — Refund of Rs. 935/- for unnecessary replacement of SMPS by KENT RO Service Engineer

Address:Ghaziabad, Uttar Pradesh

Dear Sir/Madam, This has the reference to the service complaint which I had registered with KENT in August 2014 and the services that were rendered by your service engineer on 18/08/14 (Service receipt enclosed). I would like to apprise you that the service engineer (Mr. Mohit) who had come to attend the complaint on 18/08/14 had not done the services satisfactorily. He replaced the ORIGINAL SMPS by informing that it is not working properly. I had asked him to check the functioning of ORIGINAL SMPS properly before going for replacement but he didn't pay any heed to it and simply replaced the SMPS as he appeared to be in a great hurry to complete other assignments. During his visit on 18.08.14, he replaced the following parts:- 1. SMPS for Rs. 935/- 2. Solenoid Valve (SV) for Rs. 295/- 3. Tap for Rs. 70/- Visiting Charges: Rs. 300/- Total amount paid to Sh. Mohit on 18/08/14 was Rs. 1600/-. (Refer the attached Service Receipt) After a few days when the machine started causing problems/noise; I had registered another complaint in Aug'14. When another engineer came to attend the complaint, he replaced the spare SMPS (installed by Sh. Mohit) and the machine started to work properly. He also checked and found that the ORIGINAL SMPS of the machine (which was replaced by Sh. Mohit) was working perfectly fine. Moreover, now it is also seen that the second spare SMPS installed by your engineer is causing problems too and the machine is switching on and off arbitrarily. In view of the above, it is requested to immediately initiate refund of Rs. 935/- which have been charged to me for SMPS. The faulty SMPS may please be collected from my home address which is as follows:- C/o Arvind Kumar Tiwari Amrish Kumar Tiwari Flat No. C-505, Gardenia Square Crossing Republik, Ghaziabad Uttar Pradesh- 201016 Mo: [protected]/ [protected] Refund may be done through Cheque favouring Arvind Kumar Tiwari. Please process the refund on top priority and provide the information for records. Regards, Amrish Tiwari Sr. Engineer (TBCM) BHEL-TBG, Noida
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Mr.Tiwari,

We deeply regret the inconvenience caused. We have already shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent
Dear member(s) of the Team KENT,
At the outset, I thank you for the promptness shown in attending the issue reported above. I would like to confirm that both the service engineers (Sh. Mohit and Sh. Vipin) who had earlier visited my home to resolve the complaints had again visited my home today for resolution of the recurring problem in the machine.

As I had already apprised to you vide my earlier email; they found that the machine is working perfectly fine when the ORIGINAL SMPS is installed in it. So they have now installed the ORIGINAL SMPS in the machine and removed the Spare SMPS that they had installed earlier.

In view of the above, it is once again requested to instruct the official concerned to take back the Spare SMPS provided by KENT and refund the amount of Rs. 935/- which has been charged to me for unnecessary replacement of ORIGINAL SMPS.

You may either advise your representative to provide Rs. 935/- in Cash or furnish an A/c payee Cheque of equivalent amount in the name of ARVIND KUMAR TIWARI.

I look forward to immediate necessary action at your end for initiating the refund process to ensure that no further inconvenience is caused to me in this regard.

Regards,
Amrish Tiwari
Sr, Engineer (TBCM)
BHEL-TBG, Noida
Mo: [protected]
I am also facing same problem with my Kent grand+. yesterday 18/09/14 services engineer came and said replace SMPS. on confronting how he concluded smps is faulty. he could not answer in satisfying manner. my machine irratically turns on off. sometime fails to start.
now he is saying to change smps. what should I do?? is there any way to check whether smps is faulty or not.

Shashi
Shashi.[protected]@gmail.com
Dear Shashi,

We deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Dear Team Kent,
Kindly expedite the refund process for the amount of Rs. 935/- charged to me for unnecessary replacement of ORIGINAL SMPS. As I have informed earlier, the ORIGINAL SMPS is already installed in my machine by KENT service engineers who visited my home on 17th Sep'14 and the machine is working perfectly fine.

Please depute your authorized representative at my home to collect the spare SMPS and kindly ensure that the refund is provided to me on urgent basis.

Regards,
Amrish Tiwari
Sr, Engineer (TBCM)
BHEL-TBG, Noida
Mo: [protected]
[protected]
Dear Team Kent,
Your Service engineer (Sh. Mohit) had come to my house about half an hour back and has collected the Spare SMPS that was provided to me earlier.

Furthermore, he has returned the amount of Rs. 935/- that was charged to me for unnecessary replacement.

Thank you very much for the prompt response and the quick resolution provided.

Regards,
Amrish Tiwari
Sr, Engineer (TBCM)
BHEL-TBG, Noida
Mo: [protected]
[protected]
Dear Mr.Tiwari,

As per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

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