[Resolved]  Kent RO — Repeated problem of leakages in Kent RO

Address:

Gurgaon, Haryana

Dear Sir, (1)I had complained about non working of my Kent RO on 05/12/2014 and I had been given Service ticket no.[protected]. The problem was attended but I had to pay for replacement of Pump, cartridges and candles besides taking the AMC. (2)In the evening of 05/12/2014, there was a big sound and the water started flashing inside the machine.The complaint Was registered on customer care on 6/12/2014, but I was not given any complaint no. nor any ticket number, saying that It is a repeated problem, hence complaint no. will not be given. (3)Instead, I was given contact no. of Mr.Surendra Singh(Area head-Technical) who never attended/picked up the call. (4)The problem was attended on 08/12/2014. (5)The problem of leakage was again observed on 10/12/2014, the complaint was lodged with the customer care and I was Given ticket no.[protected].The problem was attended on the same day. (6)On 12/12/2014, i.e.today, the same problem of leakage was observed and the complaint was lodged with the customer Care and was given ticket no.[protected].Also, I was given contact no. of Mr.Surendra Singh Chauhan(DGM-Servies) but he is Also not picking up the phone. Pls. note that I have paid for replacement of all parts like Pump, cartridges and candles as advised by the technician, Mr.Harbhan Singh.Further, I have separately paid for the AMC, but even then I am getting repeated problem.If your technicians are not able to rectify the problem, you are Advised to arrange to refund the payment of Rs.6500/- made by me, else I will be compelled to take further necessary and stern action in this Regard, for which all the expenses will be recovered from KENT. Thanks and Regards, Nitin Patel B 1002 Sispal Vihar Sector -49 Sohna Road Gurgaon-122018(Haryana) Tel-+[protected]Direct Line) Fax-+[protected] Mobile No.+[protected]