[Resolved]  Kent RO — Rude Behaviour of Mr Sandeep Kumar

Address:Gautam Buddh Nagar, Uttar Pradesh

I have logged a call regarding my Kent RO on 02/12/2014 complain no. 14128. An engineer called me on 03/12/2014 and asked for availability and he will come within an hour. The next day when didn't attain the call talk to customer care center where they gave me the Name of Mr Sandeep Kumar and ph no [protected]. When talked to him, he dealt a customer like a beggar and denying any service without bill and warranty card . As per him first i have to show the card and bill to him then only he will sent somebody to check the same. Though i clearly told him as well as customer care the machine is out of warranty and they are asking for rs 300 for service charge as well as part replacement which i agreed to pay. But Sandeep not only denying any kind of servicing and talked roughly he said no body will help me to service the same as he is the last person who can help me . If i wish i can talk to any body in Kent he does not bother any one. Is it the same kent RO when they try to sell their product they talk to us like we are god . And now Sandeep shows the color of Kent RO service. In future not only i will buy KENT product I will do negative campaign for KENT and will ask other to buy Acua guard or else atleast their service guy will not so illiterate and will not speak to others so rude.
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Aug 14, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
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Dear Mr.Mukherjee,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Dear Mr.Mukherjee,

As per your telephonic confirmation that your problem is now resolved. We have forwarded your valuable feedback to the concerned department. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

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