Kent RO Systems Ltd — Ro + uf + uv + tds control water purifier

Address:Chennai, Tamil Nadu, 600028

I have purchased the above product on 25.03.2015 which is presently under one year warranty from the distributor Aqua Safe Water Solutions, Chennai - 600062. (Receipt No 1306 dated 25.03.2015 for Rs 17, 100/-)
Before placing the order, the marketing personnel who came to our house for inspection after checking TDS in our metro water supply (350 TDS) advised me to go in for Kent Pearl model costing Rs 17, 100/-. He informed me that it is the most suitable model for metro water and will give best purified water for atleast about 2 years without changing the filters (though the life prescribed for filters is 6 months). However within 3 months water outlet flow came down drastically and company deputed a technician to inspect the same. The technician found that one of the filters namely sediment filter is choked and replaced it without charging me as it is within warranty period of 6 months on 6 th June 2015.He charged Rs 350/- for replacing external water filter (AG Spun) as it does not have warranty.
We were away from our place for about 4 months and started using it from end Oct 2015. Today on our lodging complaint about slow flow again company deputed technician. This time he found two filters namely carbon filter and sediments filter and the external AG Spun filters are choked and replaced them by charging me Rs 1150/. It was now informed by him that water purifiers will have similar problems of choking filters frequently wherever it is used to treat metro water.
This fact was not disclosed by the marketing personnel when I placed the order with him. Now I understand that once in 6 months two filters costing Rs 800/- are to be replaced and RO filter costing about Rs 3000/- to be replaced atleast once in a year involving total financial burden of about Rs 4000/- per annum.
Had we known about these facts of recurring expenditure every year we could not have gone for this product at the initial stage itself. Now feeling cheated I request you to take up the matter with the company and advise them to refund the cost of machine purchased by me by taking it back as it is a man made problem.
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Kent RO customer support has been notified about the posted complaint.
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Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.


Regards
Team Kent
Though the company officials spoke to me over phone on 25.06.2016 as no solution was provided to me and there was no positive response from them. Hence, the complaint remain to be resolved.
Hope company will resolve the issue without any further lapse of time.

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