Kent RO — Unethical behaviour, lies

Address:	Surat, Gujarat, 395007
Website:	CUSTOMER CARE

15/02/2016, complaint no.[protected]
client name :nisha agarwal [protected],

has we have request for re-install ion on given address:

5/c, sagar apt, sagar sarita sangam complex, b/h sargam shopping centre, umra jakat naka surat-395007.

As we call to customer care they said in 12 hour the will re-installion then again we call on 16.02.2016 they said that complaint we complete in 24 hours.Then we called 17.02.2016 they said that it will going to complete today but as there is no engineer has not visited. Then we call 18.02.2016 again said same word but on 19.02.2016 they said that the request has being not register on 15.02.2016 so we have register your complaint on 19.02.2016 (virendra singh)and said that it will visited in 12 hours but there is no visited of engineer.Then we have called again on 20.02.2016 the high authority(sachin) said that he had insured that the complaint going to being solved till 7.00 p.M. As we called again the said that it will solved in 24 hour which was registed on 19.02.2016.I am unable to understand the time being (12 hour being 12 days or 12 month or 12 years)