[Resolved]  Kent RO — Unethical behaviour, pathetic service, amc not updated

Address:Thane, Maharashtra, 421204
Website:www.kent.co.in

Bought in july 2016. Highly pathetic service provided by shah agencies in dombivili area. Receptionist has no knowledge of anything. Owner dosn't know the way to speak. Registered complaint on 1.10.2016, technician visited on 01.10.2016 and cleaned the filter, the the same problem recurred again on 8th. Complained on 9th again. On 10th service centre lady told that person will visit today. Technician said coming in an hour, but nobody came. Called the service centre ascwell as technician several times, nobody picked call. On 11th nobody came. On 12th also technician came in the evening after almost 20-25 calls but the service was provided temporarily. Customer care people kept us on hold for almost 30 mins and then disconnected the line. Amc extended on 01.04.2016 but not yet updated in the system. Shah agencies saying payment not done and no updates yet. Called almost 20 times, nobody lifting calls. We are bearing water can charges of 100 rs. Everyday since past6 days.
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Nov 16, 2016
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2016
Kent RO Customer Care's response
Dear Madam,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent
Verified Support
Nov 16, 2016
Kent RO Customer Care's response
Dear Madam,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm regards,
Team Kent
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