[Resolved]  Kent RO — water leak from UV Lamp

Address:Vaishali, Bihar

i purchase KENT GRAND + MINERAL RO water purifier in may 2014 from a kent dealer, located at hajipur, district: vaishali. (BIHAR).after one weak i found that water leak from UV LAMP. i complaint to dealer.. He send a technitian. but instead of removing problem or UV LAMP, technician wrap a tap around UV LAMP.at that movement water leakage stop but after two weak again water leakage start from UV LAMP. This show the bad quality of product. orally i complaint to delar but he never pay attention to this. so humble request to u pls either chang UV LAMP Or remove defect in UV LAMP.
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Aug 14, 2020
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
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Dear SIr,

We deeply regret the inconvenience caused Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent
Kent grand + Leakage in the uv lamp from the black rubber of the right side what to do?
Kent RO Customer Care's response, Sep 10, 2019
Verified Support
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected]. You may also call us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, Sep 11, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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