Kent RO Water Purifier — Poor after sales service

shinoysha

from New Delhi, Delhi

Address:

Bulandshahr, Uttar Pradesh

I bought your three kent water purifier from bulandshahr, unfortunately they are not working well and now your dealer is saying that that we cant do anything, contact to company when i contact to your company asm mr radhey shyam bharti he says that he also unable to do anything i just wants to know whether this company knows what is customer service or not, your company asm says that your ro takes an expense of rs[protected] every month.

Is this the level of service that your company is providing to customers, where an asm dont know how to give service or i can say that commitment level is pathetic.

I will also share this with social sites and also go to consumer court if needful.

It will be better for you to improve your product first then to do a marketing through any actress,

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Comments

shinoysha

from New Delhi, Delhi

RO in Hindi means cry and you are perfect in doing that, your
entire team from call centre to technicians do a very good work at
making your customers cry.I was following your bloody
customer care but they are not even contacting me since 10 days no body
is responding and after your ASM COMMITMENT no guys come see it, how
employees your company have, who is not able to provide a proper
resolution even they knows nothing. Have called your call centre 50 times odd since last week and asked to
speak to a senior but all your personals have just put the call on hold
and never reverted, I have waited on call from 10-25 mins each time in
real expectations of talking to someone in English. Why
does your IVR have Press 1 for English as non of your officers at call
centre know basic English also, KENT- Making life inconvenient and giving Tears Paying Hema Malini big sums instead of getting good products or customer service is not a great way of doing business. Shagun goyal[protected]

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr.Goyal,

thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

Joginder Pal Singh

from Mumbai, Maharashtra

Purchased KENT RO Sr No KR[protected] with Rs 16500/- on 04.10.2013 from Kharghar Navi Mumbai. From 04.10.2013 to till date I have shell out Rs, 10000/- on replacement of filters and micro controller circuit and still giving trouble and the personals of and service from M/s prompt services ( the franchise) is very poor and after repeated calls their service persons are not responding. So it is my request to the new purchasers to give up their idia for KENT RO not to go and believe on advertisements.

I had very good experience with Eureka Forbes as I had used their Aqua guard for nearly 10 years trouble free. Now I opted new technology which became headache for me.

Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr.Singh,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent