Kent RO — Water softener

Address:

Bangalore, Karnataka, 560054

They have a very bad customer service.
I have called the customer service number provided by their dealer-[protected] many times. They keep me waiting until their relevant person comes online for more than 5 minutes and then disconnect the call.
For last three weeks they are yet to send me a service guy. Every time a service guy from their company calls, he ask if the machine is under warranty and if i tell them yes they say some other technician will come.

As a customer I am very disappointed by their behavior. I request the authorities to take a stringent action against them. They think in India they can just get away with the customers because there is no law that can enforce discipline on them.

Today too when I called their customer care they said there systems are down and they cant help me. The product for last three weeks is not working the salt in it is not getting dissolved and is overflowing from the machine.

Can I look forward to your stringent action in this regard.