Kent RO — Worst service

Address:

411057

I raised a request on 19th june for demo of kent ro and your sales representative showed me the demo. I selected product kent ro prime and asked for installation for next day after 4:00 pm.
I got a call from technician and i told him to come after 4:00 pm. No one turned up and when i called them back next day then they informed me that they will send some one. They also told me that they were short of man power but my reason was let me know the actual date and time so that i will have someone at my home accordingly. They assured me that technician will visit them next day. Next day as well no one turned and when i called them back in evening then they told me that technician will come by 10:00 pm. I was ok with the timing and i got call at 10:00 from technician and he told its very late and he would like to visit next day. Again same thing happened and no one turned and then i called back. I was assured by your franchisee manager that he will personally look into this and make sure the technician will visit for installation after 4:00 pm. From that day till now no one turned up for installation.

Previously i was assuming kent as very good and professional company but after this experience my perception was totally changed. I had been using water purifier from aquaguard and they have been very good in providing service.

My details:
Request no[protected]
Date of request - 19th june 2016
Franchisee who contacted me - oasisglobe enterprises, wakad, pune, maharashtra