[Resolved]  Kerala State Road Transport Corporation — Rude behaviour of conductor

Address:

Ernakulam, Kerala

Dear sir/Madam: I am manzoor, a residance of ngo quarters kakkanad. I am writing this mail to request the authority for disciplinary action against the conductor responsible for the trip from tripunithura to kakkanad, date of journey : 1/07/2015 f, time of departure 2.15 hrs from tripunithura railway station, Class of service : ksrtc ordinary, bus under aluva depo . My ticket no 00143504. I was travelling on a casual visit to kakkanad, the bus conductor charged rs 10, and i give him 20 rs . when I asked the balance amount to the driver he started using abusive language in malayalam and tried to mock at us in the presence of other passengers. I have noticed his rude behaviour from the time I first board the bus. I could also realize that being a state govt. Employee he has shown and spoke the words of proud that no one can do anything to him. I question the authority of ksrtc is this the way a conductor and a driver should behave with passengers. And loot the money from the passenger it is like block ticket buying from the cinema theater, or ksrtc will not pay them a salary that's y they are looting a extra money from passengers . Is it a way ksrtc should service the general public. I hope the authority would take a disciplinary action against the two, otherwise I have to report this incident to higher forum may be at minister level ( transportation minister of kerala), it has hurt my personal feelings, my qualification and respect, I cannot forgive this incident and the two unless a disciplinary action is taken against them- I am very serious about this incident. I hope to hear from the authority at the earliest. and i also attached images of my bus ticket

Thanks & regards -
manzoor