Kesineni Travels — amount not refunded still now

Address:

Raipur, Chhattisgarh

We have booked 3 times tickets from Hyderabad to Raipur . in the name of P.V.S. RAO on 05/07/2014. the transactions were failed. Still I did not get back the amount. I spoke so many times to customer care. but not got any response Journey date : 06/07/14 online payment from SBI A/c Rs. 4200/-( three tickets) I want to know when i will get this amount. already 1 month gone. if the amount is not refund within 3 days . I have to go for some other way P. Aruna