KFC India — bad service and cheating customer

Address:

Gurgaon, Haryana

I went to KFC at afternoon of 17/5/15 at 3rd Floor of Ambience mall gurgaon. I ordered some. When I went to receive my order they gave 1 small chicken popcorn instead of ordering medium. I first thought I may have miss ordered so I checked my bill it said 1 medium chicken popcorn. So I clarified to the vendor named Sandeep to give me the correct size. The vendor blatantly claimed that what he gave me was a medium and not small. Completely disagreeing with his statement I demanded him to show with the different size boxes. He shows me 2 small size boxes and said they are different.Although I told him customers are not stupid and if he were me, wanting to pay? He was quite. Finally I asked him to correct the bill so very hardly he brought the corrected bill. This problem frequently occur in KFC. I think its because of improper checking on stocks of packages and mentality in senior leveled staffs is that they can excuse making fool their customers and it doesn't make any difference in such big KFC. I love your products but sometimes feel to give up to go to KFC why get mood off by your staffs by paying. I've attached the photos of medium and small cup brought from another branch and my bill. You are required more training to their senior staffs how to deal with customers and how to check the stocks properly in deep. I hope your improvement in service