KFC India — Low standard customer service over phone

Address:

New Delhi, Delhi

I, Sumit Kaura called KFC, Vasant Vihar Branch to place an order. Spoke to one of the person (dont remember the name). After he repeated the order I asked him if I place same order online I get discount as per online deal as order above Rs 400, 5 pieces of Hot Wings are free. So he said he has already punched the order & that is why he reconfirmed the order before punching it. I said fine then cancel the order as I'm getting better discounts online. He replied he is answerable to manager. I told him its ok but just cancel this order. to which he very rudely & sarcastically said I havent seen such a customer (aisa customer nahin dekha) & hung up.


I called back & asked next person to make me speak to Store Manager. Akaash came on phone saying that he is assistant restaurant manager. I asked him where is store manager to which he said he is on leaves. So i told him the whole story & said I'm coming to their branch to create scene so that person who misbehaved with me will actually come to know that he has never such a customer.


Akaash apologized & said not to create a scene as it will damage branch's image. He made me speak to same person again so that he can apologize. But that guy was not ready to accept that he said those words to me.


I mean what the hell your restaurant's asst manager is more concerned about his branch's image! What about customer's Image? Just because I wanted my money to be worth & wanted to order online so did I become cheap customer that one of your representative gets the right to say anything & misbehaves with me.


I want this matter to be looked into.


Regards


Sumit Kaura
New Delhi
[protected]@gmail.com
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