KFC India — multiple transactions done from my debit card

Address:

Hyderabad, Andhra Pradesh

Hello Team, I had an incident here in Hyderabad, Inorbit mall KFC outlet. here my card was used twice for similar transaction. I contacted them and one of the managers here with the name "Mr. Ashish Jha" and was rest assured about if the same is not reverted with in 15 days of the transaction they would help me return my money. Later on contacting him on several occasions i was given an excuse as to he is not there in the outlet and would call me back to help get me my money back the next day. However this next day is yet to come and now he has stopped responding to my calls. Can someone please revert back to me with a resolution to my problem or let me know if Consumer Court and media is the way i need to proceed. Thanks, Zaid