KFC India — Order Not taken nor delivered--Hopeless service

Address:

Mumbai City, Maharashtra

Hi, I am one of those KFC regulars who prefers your company compared to McDs & others. But yesterday, I had a forgettable experience. I had seen your one on one offer on Wednesdays & called your call-centre to place an order. This is my experience. 1. First I had some time explaining my address to executive. Post that I placed an order of 1 on 1 chicken zinger & then asked him about the price of 20% off on flaming crunch. He put me on wait for 5-10 mins & replied the system is hanged & I dont know the price. Being an offer specially, KFC should atleast have pamplets indicating the price to the call centre executives so that they dont put customers on wait & not tell the price. 2. Anyway I proceeded & asked him to place my order. He said delivery will take 30-45 mins. 3. After 45 mins I searched online & found the local andheri west shoppers stop outlet & called him[protected]/51) 4. At first he says they dont deliver to my area(vile parle east, Mumbai). Later on he said order on its way. 5. I waited again for 15 mins (Arnd 1 hr from time of placing order), then called store, he said there is no order in my name. He said he will speak to call centre & get back to me. 6. He called me & said there is no order in my name. 7. After 1hr & 15 mins, I call your call centre number again[protected] & asked him about my order. They keep me on hold for some time & reply order is not taken ... I spent 1hr 30 mins waiting for my order & then I had to go out & have dinner. This is one of the worst experience I have had across restaurants including local ones.Your competitors Domminos or McD have delivery time & even if its little late they sincerely apologise & waive off the entire bill. But your call centre executives were not at all co-operative & they said this won't happen when I order again. Will you after such an experience ever order from KFC ??????????????? Please let me know what is solution for this & how will you resolve such errors ?? And how will I be compensated for such a service & waste of my time. Thanks & Regards, Aditya Shetty [protected]