[Resolved]  Khazana Jewellery Pvt Ltd — Cheating customers in jewels construction & compositions by Khazana Jewelers

Address:

Tirunelveli, Tamil Nadu

My Name is G.ASIR SELWYN RAJASINGH, small customer of Khazana for the past one year. We did very small jewels procurement from your Tirunelveli Branch. On[protected], we have purchased two SALEM weighing 71.260gms vide bill no-21SI-13081 dated[protected] for Rs.2877/ against our old two number s of SALEM which was purchased three years before from Rajadeepam Jewellery. We have used the new one only for Christmas celebration on[protected] and removed & kept in house before attending one funeral function today[protected]. When my wife took again to wear, she found that both ends of SALEMs are very much weak. We took the same to your Tirunelveli branch @ 8.00PM [protected] and asked for replacement but they have straightway rejected our request. We have really argued for our rights to get replacement but they said they can do only repair / correction. We are not agreed for the repair or rework as we do not accept brand new one with REPAIR. This can be verified thro your CCTV records. We would like to furnish the below points for your immediate ref 1. My wife is a teacher and she never handles jewels roughly. 2. She has used hardly for one day (max of 24 hours) and with 24 hours the link is going bad means ether it must be used wrongly by us or pulled out by hard objects at our end . In that case that incident must of NEAR MISS /accident but it was not happened so and she was very much present to your staff. 3. MOC of the SALEM is not made of clear properties or STD compositions which you can verify and catch hold your inefficient sourcing team and very poor QAQC team. 4. The values are not much but the way handled by your staffs are very poor and like street merchants, not like a matured customer handling team. 5. No proper supervisor to handle the issue. 6. No person to take immediate remedial action to satisfy the customer. We have left the SALEMS without taking any receipts and we said that we are donating to KHAZANA as IT(KHAZANA) is looking to cheat customer and we would like to create customer awareness not only in Tirunelveli but all over Tamilnadu.