Koovs.com — Extremely slow service and horrible return policy!

Address:New Delhi, Delhi

I ordered 4 items for Koovs and wanted to return some of them, and I called, scheduled a pick up, firstly they dont refund your amount, you can either exchange or get a promo code for the amount. Anyway they took 3 days to send someone to pick it up... since then there has been no response.. I keep getting calls now asking if the parcel has been picked up.. which is stupid because Koovs should be more coordinated with their activities.. I called the customer care line and now they say the parcel in process. :/ I am extremely shocked and sad about this service, I have ordered many times from many websites, internationally as well as in India and this Koovs experience is going to make me stop.
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    Koovs.com / Marble E-Retail Phone
    +91 12 4677 0000 [Regd Office]
    Koovs.com / Marble E-Retail Address
    House No. B-XIX-210, Ghumar Mandi, Civil Lines, Ludhiana, Punjab, India - 141001
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