[Resolved] Koovs.com / Marble E-Retail — 6000 rs has been deducted from my account

abhi.bakshi

Address:	560076
Website:	KOOVS.com

I tried to place on 28/11/2016 and order 5 times and 5 times 6000rs has been deducted from my BANK ACCOUNT .

Again i tried to place order on 29/11/2016 but amount deducted agin but order did not placed.

I checked with my bank manager according to them amount has been deducted from account and KOOVS they are saying they did not get any amount, .

Where is my money went??????

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May 14, 2017

Complaint marked as Resolved

Koovs.com / Marble E-Retail customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2016

Koovs.com / Marble E-Retail Customer Care's response Dear Customer,

Greetings from Koovs.com !

We're sorry for the inconvenience caused. We request you to share the order details and your registered email ID with us on[protected] or [protected]@koovs.com so that we can assist you accordingly.

Best Regards,
Team Koovs

Nov 30, 2016

Updated by abhi.bakshi Order is : MY FOOT COUTURE
Quilted Trainers With Zip Detail.

I callled you people[protected] more than 10 times but not got any proper help. And i have already sent an email to this [protected]@koovs.com.

Please resolve my issue i'm having financial crisis. And you are not even taking care of this.

Dec 01, 2016

Updated by abhi.bakshi can u provide me an update.. wat is going on.

Dec 06, 2016

Updated by abhi.bakshi it has been 3 weeks now...no refund has been generated wat d hell is going on ?????

Are we fool over here

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Comments

rajat311094

from Delhi, Delhi

Please cancel my order. m order id is 2833137. I haven't ordered it i just added these items in my wishlist nd it got ordered automatically so kindly please cancel this order as soon as possible before it gets out for delivery.
Thankyou

Koovs.com / Marble E-Retail Customer Care's response, Dec 13, 2016

Verified Support

Dear Rajat,

Greetings from Koovs.com !

We are sorry to inform you that the order cannot be cancelled now as it has already been shipped from our end. So, we would request you to refuse to accept the order when reaches for delivery. Hope this will solve your problem.

For any other assistance, please feel free to write back to us at 'info@koovs.com' or call us at '0124-6770000'. We will be happy to assist you.

Best Regards,
Team KOOVS