[Resolved] Koovs.com — Return and refund of the product | |||||
I have ordered koovs zip detail ankle boots on july 23, 2016 from koovs and the product was delivered on august 1, 2016. Since the boots were ill fitting i wanted to return the product. So i request to refund my money in store credits as soon as possible since this is the last day for the return of the product. I'm very disappointed with koovs because i called customer care several times for the refund of my money but there was no response at all. These are some more details about the product: Order id: 2244936 Date: july 23, 2016 Total amount: rs. 570 Order status: delivered Items description Total Koovs zip detail ankle boots Size: uk 5 Qty: 1 Color: black Status: Delivered (August 1, 2016) Track id: [protected] (By blue dart) Rs. 570 Was this information helpful? | |||||
Oct 2, 2016 Complaint marked as Resolved Verified Support Sep 01, 2016 Koovs.com / Marble E-Retail Customer Care's response Dear Prerana, Greetings from Koovs.com ! It has been confirmed that keeping your concern in mind, a mail was sent to you on the registered email ID on 17th August, stating the procedure to raise a return/exchange request. However, you didn't raise any such request. So we're sorry to inform you that now we won't be able to accept the return/exchange of this product as the turn around time for the same has already exceeded a lot. Further, please feel free to contact us our customer care no[protected] or email us at ‘[protected]@koovs.com’ for more clarification or any other assistance. We will be glad to assist you. Best Regards, Team Koovs | |||||
 1 Comment | |||||
Comments
I had ordered a pair of shoe but they are one size bigger thn my leg. So now I want to exchange it but u people have not updated the system and its coming like order status in progress ..But I have received my item. Please help me.
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