Koovs.com — Returned a Dirty Product - Refund Not Received - More than a Month

Address:

Lucknow, Uttar Pradesh

Order Id - 1162516 I ordered a pair of shoes but when I recieved them they were dirty. After sharing of the pics they initiated the return which took a full ten days for pick-up. After successful pick-up, I have still not received the amount. I have had asked for the transaction number but they never provided that even if had they initiated the refund an Neft transaction doesn't take more than a few hours.