Koovs.com — Very pathetic customer response

Address:

Mumbai City, Maharashtra

I have purchased products from Koovs.com and they never reply to my mails or pick up my calls for returns. Eventhough the site states "Easy Returns", it offers one of the most irresponsive and most pathetic customer services. On the contrary, This e-commerce site does not even provide cash refund. Plus the most delayed deliveries. I have yet not recieved an order since 3 months. Even after multiple calls to the company as well as their courier partner(which was not my duty) I have yet not recieved my order. My Suggession would be to never buy from this site. !!