Koryo — KORYO Causing trouble repairing my Microwave Oven

Address:

Pune, Maharashtra

It took KORYO 3 months and still the problem is not resolved. Call was logged for attending issue vide call # 526454 on 14/03/15 while engineer turned up on 25th March to check. He left saying the issue is solved. While using the machine again on 25th, there were the same probem again for which I again called up KORYO who asked me to Log a call. Seems wrong to me, because the previous compliant was closed without fully solving the issue. Engineer came on 2nd April to check and said the outer body of the machine needs to be changed which will be available in 10 days time. Today on the 22nd April, when I wrote to KORYO for status and complaining about pathetic customer service, some person from the service center called to say that I need to carry the machine to their shop for repair. Why will I have to chase for servicing? How long does it take to close a call - From 2nd April - 22nd April which is 20 days ??? They never ever bothered to inform the same that the machine needs to be taken to their shop for repair... what a pathetic service by KORYO !!! Shame !!!