[Resolved]  Kotak Bank — Incorrect disbursal chq

Address:	Mumbai City, Maharashtra, 400 098
Website:	www.kotak.com

Hi,
As per trail matter, still i not received the solution.


Dear banker,
As per trail mail, i was submit request still i not received any feedback.
Regards
Rajendra
M -[protected]


On mon, apr 25, 2016 at 11:32 am, wrote:
Dear mr. Kumbhar,

This is in reference to your loan account no. Spln59763923 and regarding your email dated 21st april 2016.
At the outset, please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.

We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We request your cooperation in the interim.

We will appreciate your time and patience in this regard.

Our phone banking number is changing. Effective april 15th, 2016, our new number will be [protected] (Local call rates apply). You can reach us between 9:00am to 6:00pm (Monday to friday excluding holidays). Please update this number in your contact list.
Our earlier number [protected] will cease to be operational effective april 15, 2016 or alternatively email us at service. [protected]@kotak.com
We value your relationship with us and assure you of our best services, at all times.

Thanks & regards
Nancy mascreen | customer service-home and personal finance | kotak mahindra bank ltd.

From: rajendra kumbhar [mailto:[protected]@gmail.com]
Sent: 21 april 2016 12:27
To: ceo (Consumer bank kmbl); jmd dg (Corporate, kmbl); jmd. [protected]@kotak.com; country head consumer (Corporate, kmbl); country head wb (Corporate, kmbl); country head cb (Corporate, kmbl); countryhead. [protected]@kotak.com; service bank (Consumer bank, kmbl); service loans (Consumer bank, kmbl)
Cc: ritika kunal punjabi; richa singh (Consumer bank, kmbl); ashish k agrawal (Consumer bank, kmbl); avinash pilankar (Ext, personal asset division, kmbl); zulfikar kerai (Ext, personal asset division, kmbl); yashwant jain (Consumer bank, kmbl)
Subject: re: notification - service request no:1-[protected]: open

Dear kotak bank senior person,

As per attached email, i was applied for top up of personal loan application in january. After that i was tried for continuation of loan process by calling to sales person, email & third party person, but up to 1 & half month there was no any progress. So i was decided to stop this procedure & send email regarding to cancellation of this loan. After this cancellation also within some days bank was passed my loan, & send d. D. To my hdfc bank account (For closed my pervious loan) but before that it is already closed by me. (By loan of another bank).

At that time hdfc bank accept that d. D., then when hdfc bank realized that this loan is already closed then again they prepare d. D for kotak bank. But now your bank is not ready to take return this d. D. So i visit the main kotak branch of mumbai (Kalina branch), i meet to mr. Sujit (Customer care person), he tell me speak with mr. Yashwant pushkarkumar jain (Rms). Then i speak with yashwant about this, still i didn’t get any solution from any one of your bank & customer care.


As per attached mail and below email id i already email and spoke with below person and sales (Rmc). Then also loan was also disbursement in my account.
(Ritikakunal. [protected]@kotak.com, richa. [protected]@kotak.com, ashish. K. [protected]@kotak.com, avinash. U. [protected]@kotak.com, zulfikar. [protected]@kotak.com, yashwant. [protected]@kotak.com,)


Now i would like to request to you kotak bank senior officials to give me proper reply, for keeping healthy relationship. So that my grievance may be solved at the earliest.

I shall be very thankful to your kind action.
Regards
Rajendra kumbhar
M - [protected]


On mon, apr 11, 2016 at 1:49 pm, wrote:


Dear customer,
This is to inform you that your service request has been registered:
Service request number : sr#1-[protected]
Customer name : rajendra kumbhar
Service request type : incorrect disbursal chq
Date of request (Mm/dd/yy) : 04/11/16 1:46:52 pm
We thank you for reaching out to kotak mahindra bank, in reference to your loan account number spln59763923. The service request no. For your complaint is sr 1-[protected] for incorrect disbursement cheque received. We wish to confirm that our customer care team is looking into your complaint and shall get back to you within 5 working days, from today. For any clarifications, we would request you to kindly contact our customer care no. [protected] from monday-friday (9:00am to 6:00pm) excluding holidays.
We value your relationship with us and assure you of our best services, at all times.
Best regards,
Kotak mahindra bank ltd.


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