Kotak Bank — Unethical Behaviour

Address:641031

Hi, I have a loan car account with Kotak bank, due to my personal commitments I couldn't pay EMI on time and I had couple of months backlog (Max 3 months). However, I managed to pay whenever I could accommodate. I and my dad received the call from kotak representative (Name Mani - Mobile [protected]) who as following up with us for EMI. His behaviour was very rude and used abusive language to extreme. Even, I have responded him saying to be professional but he doesn't care of my words and done the same. I am not who has given rights to these people to behave in such unethical behaviour. I want a confirmation from bank on this issue and action against the person. if not, I will have to be file a complaint against the bank in consumer court. Thanks ! Regards, Sathya
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Hi Sathya

I am facing same problem just because i am not submitted my Credit card EMI on time, Even i already informed customer care for same, but i received the call from kotak representative ([protected]) 10 times in a day, and i faced same problem like you, i also logged a case against her in customer care, my Service Request Number : SR#1-[protected]. But no i did not get any response from Kotak side.
My personal experience with Kotak mahindra is like a hell, if you want to to torture your self please come and join this bank.

Regards

Gaurav

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