Kotak Commodities Services — Refund not recieved

Address:

Bikaner, Rajasthan

My complain for CONTRACT NO. : NCDEX/R /15790 Trade Date : 10/12/2014 in my Account HOOL6 with kotak commodities services . i am having an commodity account named annamma khatri client code Hool6 . Due to wrong information about the lot size of Guarseed given by the dealer i had got a loss of 19400/- rs which should be 1940/- rs . The dealer told me the lot size is 1 mt or 1 point = 10 rs but the actual size was 10 mt or 1 point = 100 rs . The dealer even didn't call me when the price was 30 rs up .after the complain to the service center of kotak they assured me to refund the amount but till eight months there is no response by the company.