Kotak Mahindara Bank — Cash not dispense

Address:

Patna, Bihar

Couple of days ago I made a transaction and it was unsuccessful, but amount got deducted from account. I logged the complaint to the customer care and they are saying it will take seven days to return of your amount. My concern is why a customer need to wait for such a long time to get his own money back without any reason. In just one day they also closed the complaint without resolving it. I asked them to reopen the complaint or resolve the issue first, but they didn't. Customer Care executives behaviour are pathetic, they disconnect the call while customer is talking and keep saying sorry, but actually they don't mean it. I asked them to log the complaint regarding that too, but I doubt they taken. One of my complaint no is: 1-[protected] hope it's enough to fetch all the details. hoping to get a response by tomorrow itself, if these guys have any professional ethics. And today i received an email and call saying "transaction has been successfully authorized by the system and is claimed by the acquiring bank. We have raised chargeback with acquiring bank which will take 7 working days to settle as per RBI Guidelines." Here is my revert on that:: Well, it doesn't make any sense you are saying that "the transaction has been successfully authorized by the system and is claimed by the acquiring bank. We have raised chargeback with acquiring bank which will take 7 working days to settle as per RBI Guidelines." I attached the ATM receipt which clearly shows that "transaction timed out", how come ING Vysya bank can claim that transaction. If they are doing so it's clearly your responsibilities. Because Kotek is being merge with ING, and if you said they are working indivisually, kindly remove all the banners remove all the ADs stop advertising thet ING is now Kotak till the time merger didn't take place 100 %. I am fine and could wait for as much long as it required, but I want 6% interest on my amount no matter how long you keep it in your pocket. It's money, which is not in my pocket nor in my account neither I can utilize it. So if you taken my money from my account to your pocket, without any reason, you have to pay me interest on that. Take 7 days another 7 days or 70 days, I am happy if i'll get the interest, or else i want my money back right now without any delay. And please if anyone is going to call me after this, that should be someone responsible or sensible, please I don't want the call from a kid knows nothing and keep repeating the same thing again and again like a radio. And after telling me this nonsense statement, they again closed my complaint. WTF guys it's not resolved yet and I told you earlier too keep it open till it not get resolved.