[Resolved]  Kotak Mahindara Bank — Fraud happened, Lost 10000

Address:

Ghaziabad, Uttar Pradesh

To, The Branch Manager, Kotak Mahindra Bank, Sec – 63, Noida, UP – 201001 Sub : Fraud happened in ATM Sir/Ma’am, I Deepak Kumar Singh CRN No: 72785760 has been your corporate customer since 03rd Mar’2014. I have been working with I energizer and Kotak Mahindra has opened corporate salaried bank account for salary and other transaction. The experience was so far good with the Bank till 22nd Aug’14. On that day, I have gone to do a transaction of 2000/- but since we don’t have a kotak Mahindra bank’s ATM in Shalimar Garden then I have gone to take out cash at AXIS bank ATM. I have tried to take out the cash at 20:48:05 PM at G-190, Dilshad Colony Delhi could not be processed due to incomplete PIN which I correctly punched in the right 6 digit combination. Then I got a message at 20:51 PM about the same through the SMS Alert about the reason for rejection of the request of taking out 2000/- from the account. I had again tried to take out the cash right after I got the 1st message from the Bank. Again this time also I have tried to take out only 2000/- but the moment I punched in the amount the ATM seems that It got hang and Screen got jammed completely. The ATM stopped responding and none of the key was working at that moment. I have waited for couple of minutes so that the ATM will come back to normal but nothing happened. I then decided to quit the transaction and started cancelling the red button on key board. Still nothing happened and screen got stuck as same. The only thing was visible on the screen was PIC and then few numeric values. After waited for good 5 minutes, I kept on again pressing cancel button, but nothing has happened. So I had looked for the ATM guard to complain about the same but there were no guard available at that ATM. So I have left the ATM and then in few minutes I got a message that my account has been debited with 10, 000/- I was not available at the ATM to do this transaction and neither I had raised the transaction of 10, 000/- This was taken from the same ATM where few minutes prior was not responding. It is clearly understood that fraudulent activity has happened around my bank account and I demand with request to do the investigation and get my money credited into my account at earliest. I have also raised a complaint with call centre right after the miss-happening, Mentioned below is the complaint number for your reference i.e. 1-[protected] Your Sincerely, Deepak Kr. Singh Mob #[protected] Dated on :- 29th Aug’14